In my role at work I deliver research to clients spanning a variety of industries. In order to deliver the research I rely on a number of different suppliers, depending on the project. By building relationships with each supplier I can trust that their support will enable me to deliver quality research. This in turn means my client can rely on the research to make informed decisions in their business. My area of research focuses on customer experience, so hopefully the end product of the supply chain I form a part of is happier customers! By treating the supply chain as part of the project team and maintaining strong communication along relevant stages of the research, I have found that together we can deliver innovative solutions to clients’ needs.