As a Logistic Operations Expert in charge of Logistics and Order Management, I interact with both ends of the supply chain, order receipt and order delivery. In hand i would suggest i interact with a few supply chains. Our 4th Party Logistic providers have their own supply chain, we are the customer of that supply chain so how we interact differs to the Order management part. I would like to say we take a more firm stance with the logistic supply chain to ensure we have on time delivery of the goods to the customer, informed of delays proactively and ensuring cost is reduced to a minimum. We expect for them to present to us reports and to respect our needs and wants.
From an order management side, i would suggest we are more lienient with the customer to ensure they have a good overall experience, providing them with updates and details on their order and ensuring we are doing everything we can to meet the customers needs and wants.